SYSTEM ADMIN – CALL CENTER

 Windows Server 2012/2016/2019 OS installation, configuration and troubleshooting

Ø  Windows 10 OS installation and configuration

Ø  Working Knowledge in AD, DNS, DHCP services

Ø  Working knowledge in Storage services.

Ø  Linux are added advantage

Ø  Working knowledge in call center Dialer application Both Inbound and Outbound

Ø  Working knowledge in Firewall Sophos to create a rule, VPN, and maintaining the existing firewall rules and policy.

Ø  Working knowledge in Call recording Backups and Robo copy

Ø  Installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.

Ø  Ability to build and monitor services on Dialer production servers.

Ø  Knowledge of IBM, Dell servers and switches

Ø  Should have Min 3 Max 4 Plus years of work experience in windows/linux administration, preferably from Call center services sector.

Ø  Communication in English, Tamil & Telugu or Hindi preferable

Ø  Coordinate with client for the API and other dialer customization works

Ø  Handling the IT Infosec external audit.

Ø  Knowledge to know the AWS s3 buckets.

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